ZEROBASEONE | Fan Letter and Support Application Guide (240327 Ver.)

Hello, this is ZEROBASEONE

Thank you for your love and interest to ZEROBASEONE,

I'm informing you about the support notice that will change from today.

Fans who want to proceed with fan letters and support should be aware of the notice below.

The contents of the notice may change, so please check it from time to time.

After the announcement was announced, gifts and fan support except for fan letters and sound equipment will be politely declined from April 3rd (Wednesday)

We will provide gifts and fan support only on ZEROBASEONE members' birthdays and debut dates (7/10).

*All gifts except for fan letters are not allowed at the fan signing event.

*All existing applications will be received before the announcement begins. - Applications can be made by April 1st (Mon)

[Address to send fan letters and gifts]

Korean address: 서울특별시 마포구 토정로 153, 3층 WAKEONE ZEROBASEONE OOO (Member’s name) 앞 (zip code) 04077

English address: OOO (Member’s name), 3F, 153, Tojeong-ro, Mapo-gu, Seoul, Republic of Korea

[Support project procedure]

- Birthday gift and fan support: Birthday and debut anniversary of each member

-To be conducted through application from the week before the birthday to next week (for a total of 2 weeks)

- Please send the post office courier and mail to the guided address without applying separately.

Please write an email according to the application form and send it to the designated email address

Wait for a reply from the person in charge. Once you have received a reply email, you may proceed with your support project.

Please confirm the scheduling and communication method with the person in charge for the final delivery

[How to apply for support]

Mail address: [email protected]

Email Subject: [ZEROBASEONE Support] YYMMDD (date of support) / Support project team members / Support project schedule / Name of organization or applicant

Mail contents:

Applicant Name (Organization Name):

Contact information of the representative:

Support project team members' names: organization / individual member

Preferred support date and time (write 1st and 2nd choices):

Support delivery methods: On-site visit / Office visit / Quick service

List the support items and quantities in detail:

*Cash, coupons, gift cards, gifticons, and other cash-equivalent items are not accepted.

*If there is any change regarding the support items you have applied for, please inquire by email.

[Support availability schedule guide]

Schedules that can be supported: officially scheduled events such as anniversaries (debuts, birthdays, etc.), music broadcasts, concerts, fan meetings, etc.

*When it's not an official holiday such as the debut 000th day, 0000th day from the birthday, Christmas, and other holidays, support is not available.

*When it comes to broadcast-related support, the availability may vary depending on the schedule. We will respond according to the schedule.

Schedules that cannot be supported: non-music shows, local events, festivals, residence, practice rooms, private schedules, etc.

[Guide on how to deliver support]

Fan letter and Message book

Mail delivery is available at any time without prior application.

Parcel service

Delivery is available for courier service at any time without prior reservation.

Personal delivery and Quick service

Only support with completed schedule adjustments with the pre-requested email application can be provided.

All support applications must be made at least 2 days before the delivery date, starting from the midnight 1 month prior to the delivery date.

(Same-day support applications are not accepted)

*A direct visit is only possible at the company.

*When delivering fan letters or gifts, please make sure to double-check the member’s name.

*We do not provide an answer to whether support has been received.

[Precautions to take when delivering fan letters and gifts]

When sending fan letters or gifts, please make sure to accurately write the name of the member you want to deliver it to.

The support delivery time is available from 11:00 a.m. to 6:00 p.m. on weekdays, excluding weekends and holidays.

As a rule, one support project per schedule. However, for schedules that take a long time, please note that additional support projects may be possible.

Only the supports that have been mutually agreed upon in advance can be delivered, and in the case of supports that have not been agreed upon, all of them will be disposed without prior notice, and support activities cannot be carried out in the future.

If there is a cash-on-delivery shipping fee or customs charges incurred, the item will be returned.

All support applicants will be processed in the order after the schedule is released, and music show support can be applied starting from the day of the comeback announcement and for the last performance starting from the 2nd week of artist’s schedule.

Before the official schedule announcement, all speculative activity support is invalid and will not be responded to.

The household appliances installed upon visiting the accommodation, as well as alcoholic beverages and cash-like items (cash, coupons, gift certificates, gift cards), are not accepted.

If the support items overlap, priority will be given to the organization or individual who applied first, and if the same team sends multiple emails repeatedly, the support application will be confirmed based on the latest email sent. We do not take responsibility for any changes in the application order resulting from this.

Items not listed on the application form cannot be delivered. If unlisted items are discovered during delivery, they will be discarded without notice, and the applicant may face disadvantages in future support.

We do not accept gifts such as flowers, wreaths, and fragile items, including food that may deteriorate easily (cakes, bread, sugar cakes, etc.).

Please be careful not to spoil the food when providing meal support, and we do not return leftover food containers. We kindly ask that you use disposable containers whenever possible.

All support is conducted through email, and we do not accept support through other channels. The company is not responsible for any damages caused by this policy.

We do not provide an answer to whether support has been received.

The certification process for support items is not conducted, and if you request a signature and certification from the person in charge, there may be disadvantages in the future support project.

We kindly ask for your understanding and cooperation to prevent any inconvenience that may arise in gifts and fan support procedure.

We are very grateful for your love for ZEROBASEONE, and we will do our best to ensure that all the fan letters and gifts will be received by ZEROBASEONE.

Thank you.