ZEROBASEONE 2025 SEASON GREETINGS [OUR Season] Second Notice

Hello, this is WAKEONE.

Following our announcement on January 7, we would like to provide further CS details regarding the text error found in the ZEROBASEONE 2025 SEASON GREETINGS [OUR Season].

For customers who wish to exchange their 2025 SEASON GREETINGS [OUR Season] main product or wall calendar due to the text error, please submit an exchange request through the customer service channel of the retailer where you purchased the product.

We kindly ask that you send the complete product, including all its components, for the exchange. The new products will be sent to you in accordance with the exchange procedures of each retailer.

However, please note that due to the time required for reproduction, the delivery of replacement products is expected to begin in late February.
We sincerely apologize once again for the inconvenience caused and will do our best to ensure you receive the replacement products as soon as possible.

[Product Exchange Information]
* Contact: The online/offline retailer where the original purchase was made
* Submission Period: January 13, 2025 (MON) – February 9, 2025 (SUN) 11:59 PM (KST)